A trainer, instructional systems designer, and former English as a Second Language teacher with over 7 years of experience designing, developing, publishing, and presenting training materials for diverse audiences.
Summary of Qualifications
- 4 years of experience supporting multi-disciplinary teams in the development and quality assurance testing of 22 eLearning products including fully online and hybrid courses as well as serious games and simulations.
- Experienced building and maintaining websites and web-based courses using development tools including Blackboard CourseSites, Google Sites, Weebly.
- Proficient with MS Word having authored and edited hundreds of documents, many based on custom document templates. Highly skilled with PowerPoint and Excel.
- Strong analytical thinker and imaginative, proactive problem-solver with a history of improving processes, procedures, and multi-media communications.
- Self-starter with a successful record of balancing autonomous work and collaboration with various stakeholders to meet project goals.
Education
Master of Arts in Educational Technology
Michigan State University - Online
Expected completion: Spring 2015 I enrolled in the MAET program with a special focus on the design of technology-rich systems for adult learners. As part of the program, I also earned a certificate in Serious Game Design and Research. For more information on the courses I completed, view my transcript page. |
Bachelor of Arts in Writing
University of Pittsburgh - Johnstown, Pennsylvania
Graduated: 2002 I completed the writing program with a special focus on Creative Writing and minor in English Literature. In my elective courses, I studied Computer Programming, Psychology, Sociology, and French. I graduated Magna Cum Laude and was named a College Scholar in Writing in my senior year. |
Work Experience
Transcription Trainer and Quality Assurance Assistant
Sargent's Court Reporting -- Johnstown, PA -- Current employer
I support company training and quality assurance efforts by training new employees, providing ongoing feedback and technical assistance to current employees, recommending improvements to training processes and production materials. I also assist with production efforts as needed.
I support company training and quality assurance efforts by training new employees, providing ongoing feedback and technical assistance to current employees, recommending improvements to training processes and production materials. I also assist with production efforts as needed.
Accomplishments and Contributions:
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Key Project: Update, Redesign, and Expansion of Employee Manual
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Technical Writer/Assistant Instructional Designer
MountainTop Technologies -- Johnstown, PA
I authored user assistance materials, including manuals, guides, and help contents for several products. I also wrote descriptive and promotional copy for product posters, sales sheets, pamphlets, and videos. In addition, I advised writers from design, production, business development, and management on effective writing techniques and assisted in the development of internal and client-facing documentation, as well as technical approach sections of proposals.
I authored user assistance materials, including manuals, guides, and help contents for several products. I also wrote descriptive and promotional copy for product posters, sales sheets, pamphlets, and videos. In addition, I advised writers from design, production, business development, and management on effective writing techniques and assisted in the development of internal and client-facing documentation, as well as technical approach sections of proposals.
Instructional Design Key Project: Air Force Training Game
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Technical Writing Key Project: Software User Manual and Guides
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English as a Second Language Teacher/Program Assistant
AmeriCorps Volunteer for Loudoun Literacy Council -- Leesburg, VA
I supported the Adult Basic Education and Adult English as a Second Language programs at the Loudoun Literacy Council. In addition to teaching my own intermediate and advanced-level ESL classes, I supervised four class sites. I also assisted with program administration including new student intakes, grant reporting, volunteer training, and volunteer teacher support.
I supported the Adult Basic Education and Adult English as a Second Language programs at the Loudoun Literacy Council. In addition to teaching my own intermediate and advanced-level ESL classes, I supervised four class sites. I also assisted with program administration including new student intakes, grant reporting, volunteer training, and volunteer teacher support.
ESL Teaching Accomplishments:
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Program Administration Accomplishments:
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Technical Skills
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Visit my showcase page to see examples of some of things I have accomplished using the technologies listed above.
Click the button below to view and download a PDF copy of my full, chronological resume.
Click the button below to view and download a PDF copy of my full, chronological resume.